Payment Policy
Last Updated: [Date - e.g., 15 September 2025]
At Zane Ayurveda, we ensure a secure and seamless payment experience for all our customers. Please review our payment policy to understand the accepted methods, security measures, and general terms related to your transactions.
1. Accepted Payment Methods
We accept a wide range of payment methods to make your purchase convenient. All transactions are processed in Indian Rupees (₹).
Credit/Debit Cards: We accept all major credit and debit cards, including Visa, Mastercard, and Rupay.
Net Banking: You can pay directly from your bank account using Net Banking. We support a large number of Indian banks.
UPI (Unified Payments Interface): Pay instantly using your preferred UPI app (e.g., Google Pay, PhonePe, Paytm, etc.).
Digital Wallets: We support various popular digital wallets for a quick and easy checkout process.
Cash on Delivery (COD): This service is available on select pincodes and for a limited order value. Please note that an additional convenience fee may apply for COD orders, which will be displayed at checkout.
2. Payment Security
Your financial security is our top priority. We have implemented robust security measures to protect your data.
Secure Payment Gateway: All online payments are processed through a secure, industry-standard payment gateway. This ensures that your card details and other sensitive information are encrypted and not stored on our servers.
SSL Encryption: Our website is protected with SSL (Secure Sockets Layer) technology, which encrypts data transmitted between your browser and our server, ensuring your personal and payment information remains confidential.
Two-Factor Authentication (2FA): For many payment methods, especially UPI and Net Banking, transactions require two-factor authentication (like an OTP sent to your registered mobile number) as mandated by the Reserve Bank of India (RBI). This adds an extra layer of security to prevent unauthorized transactions.
3. Failed Transactions
In the event of a payment failure, please take the following steps:
Check your bank account/wallet: Verify if the payment amount has been debited from your account.
Wait for confirmation: If the amount has been debited, do not attempt to pay again. The debited amount is usually reversed to your account within 5-7 business days, depending on your bank's policy.
Contact us: If the amount is not reversed within the specified time, please contact our customer support team with your transaction details, including the order number (if generated) and a screenshot of the payment debited from your account.
We are not responsible for delays in fund reversal caused by your bank or the payment gateway.
4. Pricing and Payment Confirmation
All product prices listed on the website are inclusive of GST, unless specified otherwise.
Upon successful payment, you will receive an order confirmation email and/or SMS containing your order details and payment summary. This serves as your official receipt.
Prices are subject to change without prior notice, but any changes will not affect orders that have already been confirmed.
5. Cash on Delivery (COD) Policy
COD orders are subject to a maximum order value limit of ₹[Your COD Limit, e.g., 4,000].
The COD option may not be available for all pincodes. You can check for availability by entering your pincode at checkout.
Please have the exact cash ready at the time of delivery. The delivery person may not carry change.
A COD order cannot be opened until the payment has been made to the delivery executive.
6. Discrepancies and Disputes
If you encounter any discrepancies with your billing or have a payment-related dispute, please contact our customer support team immediately. We will investigate the issue and work to resolve it promptly.
7. Contact Information
For any payment-related queries or assistance, please reach out to us at:
Email: zanepharmaofc@gmail.com
Phone: [+91 70114 96536]
Business Hours: [e.g., Monday - Friday, 10:00 AM - 6:00 PM IST]
By placing an order on www.zaneayurveda.com, you agree to this Payment Policy.