Privacy Policy
Last Updated: [Date - e.g., 15 September 2025]
Welcome to Zane Ayurveda! We value your privacy and are committed to protecting your personal information. This Privacy Policy describes how Zane Ayurveda ("we," "us," or "our") collects, uses, processes, and shares your information when you visit or make a purchase from www.zaneayurveda.com (the "Website").
By accessing or using our Website, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not use our Website.
1. Information We Collect
We collect various types of information from and about you when you use our Website:
a. Personal Information (Identifiable Information): This includes information that can be used to identify you directly or indirectly. We collect this when you: * Create an Account: Name, email address, password, phone number. * Place an Order: Name, billing address, shipping address, phone number, email address, payment details (though credit/debit card numbers are processed by secure payment gateways and not typically stored on our servers). * Sign up for Newsletters/Marketing: Email address. * Contact Customer Support: Name, email, phone number, and any other information you provide related to your inquiry. * Participate in Surveys or Contests: Name, email, and other requested details.
b. Non-Personal Information (Non-Identifiable Information): This includes information that cannot be directly linked to you. We collect this automatically as you navigate through the Website: * Device Information: IP address, browser type, operating system, unique device identifiers. * Usage Data: Pages viewed, products searched, time spent on pages, referral source, interactions with the Website. * Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (explained below).
2. How We Use Your Information
We use the information we collect for various purposes, including:
To Process Orders: To fulfill your purchases, process payments, ship products, and send order confirmations.
To Manage Your Account: To create and maintain your user account, allowing you to track orders and manage your preferences.
To Improve Our Services: To understand how you use our Website, analyze trends, troubleshoot problems, and improve website functionality and user experience.
To Personalize Your Experience: To recommend products, show relevant content, and offer promotions tailored to your interests.
For Communication: To respond to your inquiries, provide customer support, and send updates about your orders.
For Marketing and Promotions: To send you newsletters, promotional offers, and information about new products or services (you can opt-out at any time).
For Legal and Security Purposes: To detect and prevent fraud, comply with legal obligations, enforce our Terms and Conditions, and protect the security of our Website and users.
3. Sharing Your Information
We may share your information with the following categories of third parties:
Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, shipping and logistics, website hosting, data analysis, email delivery, and marketing assistance. These providers have access to your personal information only to perform their functions and are obligated not to disclose or use it for any other purpose.
Legal and Regulatory Authorities: We may disclose your information if required to do so by law, in response to a court order, subpoena, or other legal process, or to comply with applicable laws and regulations in India and abroad.
Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.
4. Cookies and Tracking Technologies
Our Website uses "cookies" and similar tracking technologies (like web beacons, pixels) to enhance your browsing experience.
Cookies are small text files placed on your device by a web server. They help us recognize you, remember your preferences, and track your activity on our Website.
We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).
These technologies help us analyze website traffic, understand user behavior, and deliver targeted advertising.
You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. However, if you disable or refuse cookies, some parts of the Website may become inaccessible or not function properly.
5. Data Security
We are committed to protecting the security of your personal information. We implement reasonable administrative, technical, and physical safeguards to prevent unauthorized access, use, disclosure, alteration, or destruction of the information we collect. These measures include:
Encryption (SSL): Our Website uses SSL encryption to protect data transmitted over the internet.
Access Controls: Restricting access to your personal data to authorized employees and service providers who need to know that information to process it for us.
Secure Payment Gateways: Partnering with PCI DSS compliant payment gateways that handle sensitive payment card data securely.
However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6. Your Rights and Choices
You have certain rights regarding your personal information:
Access and Correction: You can access and update most of your personal information by logging into your account on our Website. You can also request access to, or correction of, your personal information by contacting us.
Opt-Out of Marketing Communications: You can opt-out of receiving marketing emails from us by following the unsubscribe instructions included in each email or by contacting us directly.
Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
Data Deletion: You may request the deletion of your account and personal data, subject to our legal obligations to retain certain information.
Please note that we may need to retain certain information for record-keeping purposes, to complete transactions, or to comply with legal obligations.
7. Third-Party Links
Our Website may contain links to third-party websites or services that are not owned or controlled by Zane Ayurveda. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.
8. Children's Privacy
Our Website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal information from a child under 18, we will delete such information from our records.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the Website after any changes indicates your acceptance of the updated Privacy Policy.
10. Grievance Officer
In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:
Name: ANJLI SHARMA Email:zanepharmaofc@gmail.com Phone: +91 70114 96536 Address: 9,first floor balaji market nai basti Ghaziabad 201001
If you have any concerns or complaints regarding the processing of your personal information, you may contact the Grievance Officer.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: zanepharmaofc@gmail.com
Phone: +91 70114 96536
Address:9,first floor balaji market nai basti Ghaziabad 201001